- Shipping, Returns, Warranties
Lost All Keys to your Ducati? This can be resolved by sending us your dash console. The dash does not have the be the one previously used on the bike only the same model for the application. This service is done in batches. Please email us for the next batch date
Please send the following
- (1) Dash Console ( example photo below)
- (1) Copy of your driver's license
- (1) Copy of the motorcycle registration
(1) $299 programming dash to 2 chipped Key
(2)$50 for two keys (chipped uncut keys) A locksmith can cut them for you.
Domestic Shipping: Addresses that receive both postal and carrier mail are best. USPS Priority mail ( postal) is used most of the time, but some orders require carrier delivery ( UPS, FedEx)
International Shipping: Addresses that receive both postal and carrier mail are best. USPS Priority mail ( postal) is used most of the time, but some orders require carrier delivery ( UPS, FedEx) International orders will generally be shipped via USPS Priority Mail. If you have other shipping carrier concerns, please ask prior to ordering. It is recommended to keep an eye on the international tracking number because it is possible some taxes will apply that the buyer will be responsible for paying prior to delivery. If the shipment is not delivered for any reason and is returned by any mail postal system or mail carrier, then the shipping payment is non-refundable without exception, regardless of the reason. Your purchase is agreeance of this policy. Shipping carriers do not issue refunds for this condition.
Special Rate $45 If the shipping rate is showing $45 for one ignition unit, then please provide a physical address (Generally UPS) for those products.
Exchanges: If you have ordered the incorrect part and have not installed it, we will gladly exchange it for the correct part provided we offer it.
CDI Units: There are NO returns for refund on CDI Units. The rationale is not relevant and disregarded.. This return policy guards against issues caused by misdiagnosis, any change of mind about repairing the vehicle (e.g. selling the vehicle), purchases made for non-disclosed deadlines, and replacing with a used or less expensive unit from another retailer for further troubleshooting. If you suspect an issue with a CDI, you will need to contact us at that point, and it can be sent in for testing. There are testing deadlines once or twice a month. Inbound shipping is never covered, and upfront replacements will not be sent. If you purchase a duplicate part elsewhere for further troubleshooting, then there will still be no refund on the originally purchased part. The reason behind this is that often there are precautions that need to be taken before installation of new ignition cdi ( They are temperamental by nature and can be damaged if the proper precautions are not taken beforehand e,g. bad ignition coil or regulator rectifier. Often, we can provide troubleshooting suggestions. There are many non-refundable costs behind each order and in many cases the Ignition units ( CDI) are built just for the order. Ignition units ( CDIs are also electrosensitive parts, which can be damaged during use. Often a document will be included with the new part to help you out. Provided the ignition unit ( CDI) has not been abused or altered(modified, this includes its connections ) we can exchange only it, but NO returns for refund. Your purchase is an agreement to this policy. There are testing deadlines once or twice a month. Inbound shipping is never covered, and upfront replacements will not be sent. Digital Ignition units require a resistor cap 5k resistor spark cap, or spark plug. Digital units use a microcontroller that can get interference from other electrical frequencies on the application. With Digital Ignition units ( CDI Units) The Difference in behavior between new and old ignition units is not significant when there is an external fault.
CDI Unit Unit Repair Service: ( CDI/ECU Unit Repairs) When these parts are shipped back to the customer. They are only insured for the amount we bill for the repair itself. If the unit does test good and not repaired. It is only insured for the test fee. There are service deadlines, please send an email for the next service deadline date.
Ignition System kits: Generally, these take four business days to build. These system kits are offered ignition only and ignition plus a lighting lead. These are custom and built to order so there are no returns for refund on them. Generally, these are recommended for mechanically incline individuals. Timing is to be set through the TDC method. These are not prototype kits. Most have been in production for more than ten years. In the rare case that there is a fitment issue with the stator or flywheel rotor, then we can exchange the component provided there has been no physical damage or alteration. Exchange shipping fees may or may not apply. Inbound shipping is not covered, regardless of the reason. The 1-year exchange warranty on these components only covers internal failure. Any physical damage to any components is not covered by the warranty. All the parts in the kits are available independently as well. Some system kits do require some modification or adaptation.
Returns & Refunds: General Returns are handled on a case-by-case basis, and are only eligible within 14 days of the original purchase date. No returns on installed parts. Eligible returns are subject to a 25% restocking fee of the subtotal which covers previous carrying costs and payment processing fees. After this period, please do not ask for a return. Original shipping is always non-refundable and inbound shipping in never covered. Installed Parts, All CDI units, All System kits. and Rebuilt Parts (select rotors & select stators), and are non-returnable. Very few of the products on the site are OEM. OEM electrical parts do not carry any manufacturer warranty and are not returnable. Generally have the oem stamp mark on them. If you are unsure which parts are OEM, please ask. Returns are never allowed based on the fact that they did not arrive at a destination by a predefined deadline nor warranty related, This return policy guards against issues caused by misdiagnosis, any change of mind about repairing the vehicle ( e.g selling the vehicle), purchases made for non-disclosed deadlines, and replacing with a used or less expensive unit from another retailer for further trouble-shooting.. Returns are not allowed on any products that have been used or physically look like they have been installed. In the case of ordering the correct part, but the wrong year or model, we always try assist our customers to make sure they get the correct part for their application (eg year-make- model).
Order Cancellation: It is often, that your order can not be canceled as the automated process flow moves along quickly. There are payment processing, acquisition, transaction fees, and postage that are paid which are not refundable to us or nor the customer. If you decide to cancel your order after it is placed, then there will be a 10% deduction from the refund credit. The average time credit cards take to reflect refunds is 7 business days. If we have to cancel your order, then this condition would not apply. It is possible that a multi-order may ship without a particular part. Order cancellations of built to order Ignition unit ( CDI) or system ignition kit will be subject to the cancelation refund deduction.
Warranties: Most parts are warranted (OEM parts excepted), Please ask if you have any uncertainty. Warranty terms are 12 months from the date of purchase. See "tech suggestions" for further pertinent information. If you have further questions, please email us through the "Contact Us" menu. We will not be held liable for any damage from any incidental costs associated with the installation or use of our products, we will only assume liability for the actual original purchase price of our product(s) excluding damage to our products due to incorrect installation. Upon purchasing a part through our company, you are confirming your understanding of this policy. All Warrantied items must be sent to us for testing and replacement. Part Modifications void the warranty. Damage caused to the parts purchased for the incorrect application is not covered under the warranty. Service or labor of warrantied parts is not covered under any circumstance. The Customer is responsible for the shipping of the original part(s) to be warrantied. All warrantied items must obtain authorization prior to sending them in. If you have any questions about this section, please ask prior to making a purchase. There are no exchanges or warranties on OEM parts.