- Shipping, Returns, Warranties
This is a brand new, redesigned and improved stator for your Arctic Cat Prowler HDX 500. This product is a direct replacement for your original OE unit and is a plug and play fit. This product meets or exceeds all OE specifications and comes with a one year limited warranty.
Replaces OE number:
Domestic Shipping: Addresses that receive both postal and carrier mail are best. USPS Priority mail ( postal) is used most of the time, but some orders require carrier delivery ( UPS, FEDEX)
International Shipping: Addresses that receive both postal and carrier mail are best. USPS Priority mail ( postal) is used most of the time, but some orders require carrier delivery ( UPS, FEDEX) International orders will generally be shipped via USPS Priority Mail. If you have other shipping carrier concerns, please ask prior to ordering.
Special Rate $38 If the shipping rate is showing $38 for one ignition unit, then please provide a physical address for those products
Exchanges: If you have ordered the incorrect part and have not installed it, we will gladly exchange it for the correct part provided we offer it.
CDI Units: There are NO returns for refund on CDI Units. The reason is not significant. This policy is prevents troubling spark with new parts (Misdiagnosis is common), changed mind on repairing the vehicle or purchasing a used or less expense purchasing one elsewhere for further troubleshooting. If you suspect an issue with a CDI, you will need to contact us at that point. If you purchase a duplicate part elsewhere for further troubleshooting then, then there will still be no refund on the originally purchased part. The reason behind this is often there are precautions needed to be taken before installation of new ignition cdi ( They are temperamental by nature and can be damaged if the proper pre-cautions are not taken beforehand e,g. bad ignition coil or regulator rectifier. Often we can provide troubleshooting suggestions. There are many non-refundable costs behind each order and in many cases the Ignition units ( CDI) are built just for the order. Often a document will be included with the new part to help you out. Provided the ignition unit ( CDI) has not been abused or altered(modified, this includes its connections ) we can exchange-only it, but NO returns for refund. Your purchase is an agreement to this policy. If you suspect issues with the new CDI The previously purchased ignition unit (CDI) will need to be sent in for testing. There are testing deadlines once or twice a month. Inbound shipping is never covered and upfront replacements will not be sent. Digital Ignition units require a resistor cap 5k resistor spark cap or spark plug. Digital units use a microcontroller which can get inference from other electrical frequencies on the application. With Digital Ignition units ( CDI Units) The Difference in behavior between new and the old ignition units is not significant when there is an external fault
CDI Unit Unit Repair Service: ( CDI Unit Repairs) When these parts are shipped back to the customer. They are only insured for the amount we bill for the repair itself. If the unit does test good and not repaired. It is only insured for the test fee. There are service deadlines, please send an email for the next service deadline date.
Ignition System kits: Generally, these take four business days to build. These are custom and built to order so there are no returns for refund on them. These are not prototype kits. Most have been in production more than ten years. In the rare case that there is a fitment issue with the stator or flywheel rotor, then we can exchange the component provided there has been no physical damage or alteration. The 1-year exchange warranty on these components only covers internal failure. Any physical damage to any components is not covered by the warranty. All the parts in the kits are available independently as well.
Returns & Refunds: General Returns are handled on a case-by-case basis, and are only eligible within 14 days of the original purchase date. No returns on installed parts. Eligible returns are subject to a 25% restocking fee of the subtotal which covers previous carrying costs and payment processing fees. After this period, please do not ask for a return. Original shipping is always non-refundable. Installed Parts, All CDI units, All System kits. and Rebuilt Parts (select rotors & select stators), and are non-returnable. Very few of the products on the site are OEM. OEM electrical parts do not carry any manufacturer warranty and are not returnable. Generally have the oem stamp mark on them. If you are unsure which parts are OEM, please ask. Returns are never allowed based on the fact that they did not arrive at a destination by a predefined deadline nor warranty related. Returns are never allowed based on the misdiagnosis of a problem. Returns are not allowed on any products that have been used or physically look like they have been installed. In the case of ordering the correct part, but the wrong year or model, we always try assist our customers to make sure they get the correct part for their application (eg year-make- model).
Order Cancellation: It is often, that your order can not be canceled as the automated process flow moves along quickly. There are payment processing, acquisition, transaction fees, and postage that are paid which are not refundable to us or nor the customer. If you decide to cancel your order after it is placed, then there will be a 10% deduction from the refund credit. The average time credit cards take to reflect refunds is 7 business days. If we have to cancel your order, then this condition would not apply. It is possible that a multi-order may ship without a particular part. Order cancellations of built to order Ignition unit ( CDI) or system ignition kit will be subject to the cancelation refund deduction.
Warranties: Most parts are warranted (OEM parts excepted), Please ask if you have any uncertainty. Warranty terms are 12 months from the date of purchase. See "tech suggestions" for further pertinent information. If you have further questions, please email us through the "Contact Us" menu. We will not be held liable for any damage from any incidental costs associated with the installation or use of our products, we will only assume liability for the actual original purchase price of our product(s) excluding damage to our products due to incorrect installation. Upon purchasing a part through our company, you are confirming your understanding of this policy. All Warrantied items must be sent to us for testing and replacement. Part Modifications void the warranty. Damage caused to the parts purchased for the incorrect application is not covered under the warranty. Service or labor of warrantied parts is not covered under any circumstance. The Customer is responsible for the shipping of the original part(s) to be warrantied. All warrantied items must obtain authorization prior to sending them in. If you have any questions about this section, please ask prior to making a purchase. There are no exchanges or warranties on OEM parts.