Domestic Shipping:We generally ship via USPS Priority mail when UPS Ground is selected, unless an expedited shipping service is selected ( e.g. UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day. Sorry no shipping carrier requests are taken on domestic shipments. We can ship to Puerto Rico via usps priority mail at a much lower rate than UPS 2nd day air. Please contact us for Details.
International Shipping:International orders will generally be shipped via USPS Priority mail. If you have other shipping carrier requests, please ask at the time of payment. International customers, please use the "World Ship" shipping service service when purchasing your product.
Cores: All parts that have a core deposit associated with them are eligible for the core deposit refund if the cores are returned in re-buildable condition. If you have any questions please contact us: firstname.lastname@example.org
Exchanges: If have orderd the incorrect part and have not installed it, we will gladly exchange it for the correct part provided we offer it. Due to the tempermental nature of CDI units, there is a exchange only policy on CDI Units (No straight returns). We will offer a 1 time exchange on a non OEM CDI Unit. There are no exchanges or warranties on OEM parts.
Returns: Returns are handled on a case by case basis, and only eligible within 14 days of the original purchase date(30 days for international shipments). Eligible returns are subject to a 20% restocking fee which covers previous carrying costs and payment processing fees. Original shipping is non-refundable. Installed Parts, CDI units, Rebuilt Parts (select rotors & select stators), and are non-returnable. OEM parts generally have the oem stamp mark on them. If you are unsure which parts are oem, please ask. Returns are never allowed based on the fact that they did not arrive at a destination by a predefined deadline or warranty related. Returns are never allowed based on the misdiagnosis of a problem. Returns are not allowed on any products have been used or physically look like they have been installed. In the case of ordering the correct part, but the wrong year or model, we always assist our customers to make sure they get the correct part for their application (eg year-make- model).
Warranties:Most parts are warranted (OEM parts excepted), Please ask if you have any uncertainty. Warranty terms are 12 months from date of purchase. See "tech suggestions" for further pertinent information. If you have further questions, please email us through the "Contact Us" menu. We will not be held liable for any damage from any incidental costs associated from the installation or use of our products, we will only assume liability for the actual original purchase price of our product(s). Upon purchasing a part through our company, you are confirming the understanding of this policy. All Warrantied items must be sent to us for testing and replacement. Part Modifications void the warranty. Damage caused to the parts purchased for the incorrect application is not covered under the warranty. Service or labor of warrantied parts is not covered under any circumstance. The Customer is responsible for shipping of original part(s) to be warrantied. All warrantied items must obtain authorization prior to sending them in. If you have any questions about this section, please ask prior to making a purchase.
Additional: We may subsitute an oem part with an aftemarket part (and vice versa) if a certain model is out of stock, unless notified by the customer post-purchase.