Questions and Answers

Questions and Answers

Shipping Returns, Warranties

Domestic Shipping:We generally use USPS Priority mail or UPS depending on location. Sorry no shipping carrier requests are taken on domestic shipments. We can ship to Puerto Rico via usps priority mail at a much lower rate than UPS 2nd day air. Please contact us for Details.

International Shipping:International orders will generally be shipped via USPS Priority mail. If you have other shipping carrier requests, please ask at the time of payment. International customers, please use the "World Ship" shipping service service when purchasing your product.

Cores: All parts that have a core deposit associated with them are eligible for the core deposit refund if the cores are returned in re-buildable condition. If you have any questions please contact us: info@regulatorrectifier.com

Returns: Returns are handled on a case by case basis, and only eligible within 14 days of the original purchase date. Eligible returns are subject to a 25% restocking fee which covers previous carrying costs and payment processing fees. Original shipping is non-refundable. Installed Parts, CDI units, Rebuilt Parts (rotors & select stators), and all OEM parts are non-returnable & non-waraunteed if you have any question about  particular CDI units, please let us know. OEM parts generally have the oem stamp mark on them. If you are unsure which parts are oem, please ask. Returns are never allowed based on the fact that they did not arrive at a destination by a predefined deadline. Returns are never allowed based on the misdiagnosis of a problem. Returns are not allowed on any products have been used or physically look like they have been installed. In the case of ordering the correct part, but the wrong year or model, we always assist our customers to make sure they get the correct part for their application (eg year-make- model).

Warranties: Most items are warranted, it is dependent on the manufacturer. Please ask if you have any uncertainty. Warranty terms are 6 months from date of purchase. See "tech suggestions" for further pertinent information. If you have further questions, please email us through the "Contact Us" menu. We will not be held liable for any damage from any incidental costs associated from the installation or use of our products, we will only assume liability for the actual original purchase price of our product(s). Upon purchasing a part through our company, you are confirming the understanding of this policy. All Warrantied items must be sent to us for testing and replacement. Damage caused to the parts purchased for the incorrect application is not covered under the warranty. Service or labor of warrantied parts is not covered under any circumstance.  The Customer is responsible for shipping of original part(s) to be warrantied. All warrantied items must obtain authorization prior to sending them in. If you have any questions about this section, please ask prior to making a purchase.

Additional: We may subsitute an oem part  with an aftemarket part (and vice versa) if a certain model is out of stock,  unless notified by the customer post-purchase. Also ups shipping may be substituted for usps shipping. 

Tech Sugguestions

• Honda
  • CB Series Motorcycle:
    • Generally a failed CB regulator rectifier is caused by a failed rotor. If your CB has a rotor, its best to replace the rotor, or else you will continue to damage your regulator rectifiers.  The reading between the copper rings on your rotor should read between 3.5 - 5 OHMs.We will not be liable for these sort of instances
    • 1983-1986 Honda Nighthawk CB650SC , CB700SC, and 1983 Honda CB550 nighthawk rebuilt stator check test: From wht to blk wire, should read 4-5 OHMs.  There should be continuity between all 3 yellow wires, but no continuity to ground. 

• Kawasaki
  • Bayou 300
    • If you are replacing your CDI unit (iginitor), you should replace your regulator rectifier in order not to burn out further CDI units. Bayou CDI units are OEM kawasaki products, which do not have any type of warranty. You will find the same no warranty coverage on at your local Kawasaki ATV dealer, or any other ATV or motorcycle shop around the country.
• Yamaha
  • XS series
    • Generally a failed XS regulator rectifier is caused by a failed rotor. If your XS has a rotor, its best to replace the rotor, or else you will continue to damage your regulator rectifiers. We will not be liable for these sort of instance
    • KZ Late 70s & early 80s. If you received part 304 for your KZ, and the connector looks different, you can cut the plug off and hard wire it: Yellow -> yellow, red/wht -> red/wht, blk -> blk. The orginal brown wire on your rectifier would no longer apply, and it can be capped off. 

• MISC: Please look at your OEM regulator rectifier connectors prior to purchasing new one. We are not responsible for purchasing the incorrect regulator rectifier.

Privacy

Testimonals

Customer Feedback on our products. Please email us a testimonal and we will be glad to post it!

• Wednesday, May 20, 2009 8:55 AM

You guys DOMINATE THE EARTH! RIGHT ON!

My name is Mike and I recently placed and order online with you guys. I recieved my stator and my rectifier for my 1987 Yamaha Virago XV535 yesterday. The parts were perfect. I was hesitant with buying something online, but you guys made it very easy. You were very helpful and patient and I appreciate your level of knowledge and professionalism. Your prices can't be beat and quality was second to none. I appreciate doing business with you guys and I will refer anyone I come across to www.regulatorrectifier.com. You guys have a very happy customer and thank you very much!